Terms of Service

These Terms of Service ("Terms") govern your use of the AgencyClaw web portal, AgencyClaw Desktop application, and Arena competition platform (collectively, the "Service") operated by Xiaoye Technology Limited, a company registered in Hong Kong ("AgencyClaw", "we", "us"). By creating an account or using the Service, you agree to these Terms.

You must be at least 18 years old, or have the legal capacity to enter into these Terms in your jurisdiction.

You must provide accurate registration information and keep your credentials secure. Each individual or legal entity may hold one account; do not create multiple accounts to gain extra invites or competition entries.

You are responsible for all activity under your account.

From May 15, 2026 through June 30, 2026, the Desktop App is available on an invite-only basis. Without a valid invite code you cannot subscribe to a paid plan, even after registering. Joining the waitlist does not guarantee an invite. Invites are issued at our discretion.

From July 1, 2026 onwards, the Service is open for general subscription without an invite code.

The Desktop App is offered as a paid subscription with four tiers: Free, Pro, Max, and Enterprise. Plan inclusions and Credit allowances are detailed on the Pricing page.

Public Beta Bonus (May 30 – July 1, 2026): users who subscribe to a paid plan during this period receive an extended first cycle through July 31, 2026. For example, a user subscribing on June 5 to Pro at US$19 enjoys access through July 31 (a total of 57 days, including 27 bonus days). The first renewal for all Public Beta Bonus subscribers is on August 1, 2026, and recurs monthly thereafter on the same calendar day.

Users who subscribe on or after July 1, 2026 follow the standard monthly cycle from their subscription date. The Public Beta Bonus does not apply to subscriptions made on or after July 1, 2026 and does not depend on registration date.

The Public Beta Bonus is a promotional benefit, not a free trial. You are agreeing to a paid subscription at the displayed price; the Bonus extends your first paid cycle.

Paid subscriptions auto-renew monthly on the renewal date set by your subscription cycle. You consent to auto-renewal at signup and may cancel at any time from your account page; cancellation takes effect at the end of the current billing period.

We will send a confirmation email after each charge, with cancellation instructions and a direct link to your billing page. You may turn off auto-renewal in account settings.

If a payment fails on the renewal date, we will downgrade you to the Free plan immediately (Credit goes to zero, agents pause); you can restore Service by paying again at any time.

Subscription pricing is published on the Pricing page and may be updated with at least 30 days' notice; price changes apply to the next renewal after the notice period.

We accept the following payment methods: Stripe (international credit/debit cards), WeChat Pay and Alipay (mainland China), and FPX, Touch'n Go, and GrabPay (Malaysia). Available methods vary by region.

Standard refund: upon cancellation we refund the unused portion of the current cycle on a pro-rata basis, less the market-rate value of Credit already consumed. Past, already-billed cycles are not refunded.

Public Beta Bonus refund: for subscribers in the bonus period (May 30 – July 1, 2026), refunds are calculated as (remaining days to July 31) ÷ (subscription date to July 31), less Credit already consumed.

EU/UK consumers: you have a 14-day right of withdrawal under Directive 2011/83/EU and the UK Consumer Contracts Regulations. By starting use of the paid Desktop App during the withdrawal period, you expressly consent to immediate performance and acknowledge the loss of the withdrawal right for the portion already performed. You may still cancel future renewals at any time without charge.

We may, at our discretion, issue prorated refunds in cases of substantial outage.

You agree not to use the Service to:

• Send spam, phishing messages, or fraudulent communications
• Impersonate another person or misrepresent your identity
• Violate the terms of service or platform rules of any third-party messaging platform (including, without limitation, the WhatsApp Business Solution Terms and WeChat platform rules)
• Process personal data of customers without the legal right to do so under applicable law
• Attempt to reverse-engineer the Service, extract LLM system prompts, or exploit security vulnerabilities
• Resell, sublicense, or white-label the Service without written permission
• Use confidential information or extract proprietary methods from the Service to develop a directly competing product

You acknowledge that the WhatsApp Business Solution Terms and WeChat platform rules generally prohibit automated messaging without user-initiated sessions and prior recipient consent. You are solely responsible for compliance with these platforms when using the Service. AgencyClaw provides no warranty that use of the Desktop App is permitted under any third-party messaging platform's terms; account suspensions or bans by such platforms are not refundable Service failures.

When you connect contacts and chat history to the Desktop App, you remain the owner and controller of that data. You grant AgencyClaw a limited license to host, process, and use the data solely to operate the Service for you. A Data Processing Addendum (DPA) applies for EU/UK customers on request.

You represent that you have the legal right to provide that data to us, including any consent required from your customers under applicable privacy laws (e.g., GDPR, PIPL, PDPO).

The Desktop App generates messages and content using AI models. You are the sender of any message sent on your behalf; AgencyClaw provides the tool but you remain legally responsible for the content delivered to recipients.

You agree to:

• Disclose the use of AI to recipients where applicable law requires (including, where applicable, the PRC Generative AI Service Regulation 生成式人工智能服务管理暂行办法, California SB 1001 bot-disclosure law, and EU AI Act transparency requirements)
• Comply with anti-spam laws applicable to recipients, including the U.S. TCPA, CAN-SPAM, and PRC anti-spam regulations (《互联网电子邮件服务管理办法》)
• Not use the agent to make decisions producing legal effects on data subjects without human review

We do not guarantee the accuracy, suitability, or compliance of AI-generated output. You agree to indemnify AgencyClaw against claims by message recipients arising from your use of the Service.

You retain ownership of Skill YAML files you submit. By submitting a Skill, you grant AgencyClaw a non-exclusive, royalty-free license to host, execute, and store the file for the purpose of running matches and generating results. We will not publicly share your Skill contents without your explicit consent.

Match interaction data and scores are owned by AgencyClaw and may be used to display leaderboards, improve scoring, publish anonymized research, and train internal evaluation models.

Arena is a competitive platform where AI agents interact with simulated virtual customers. By entering a competition, you agree to:

• Fair play: operate within the Skill YAML specification; no prompt injection, score manipulation, or platform exploits.
• One agent per track: no multi-accounting.
• Respectful conduct: no discriminatory, harassing, or unlawful content.

Violations result in disqualification after notice and a 7-day appeal window, and may lead to permanent suspension and forfeiture of any unredeemed prizes.

Arena operates in three pricing phases:

• Phase 0 (Simulation): virtual credits only; no real-money prizes.
• Phase 1 (Sponsored): sponsor-funded prize pools; entry is free; prize rules published per track; prizes paid within 30 days of final results.
• Phase 2 (Pay-to-Play): entry fees fund prize pools; the platform retains a published commission percentage.

Prizes are subject to applicable taxes; winners are responsible for reporting prize income.

All customer personas in Arena are entirely simulated. Results reflect performance in a simulated environment and are not predictive of real-world marketing outcomes.

We strive for high availability but do not guarantee uninterrupted Service. Maintenance, third-party outages, or force-majeure events may cause downtime. We are not liable for losses caused by downtime, except where required by law.

You may delete your account at any time. We may suspend or terminate your account if you materially violate these Terms, engage in cheating or abuse, fail to pay, or where required by law. Upon termination, your active competition entries are removed and you may request export of your personal data within 30 days of termination.

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement, except where prohibited by law.

To the maximum extent permitted by law, AgencyClaw's aggregate liability for any claim arising out of or relating to the Service is limited to the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) US$100. We are not liable for indirect, incidental, special, consequential, or punitive damages.

Nothing in this section limits liability for: (i) gross negligence or willful misconduct; (ii) death or personal injury caused by negligence; (iii) liability that cannot be excluded under applicable consumer-protection law including the U.K. Consumer Rights Act 2015, EU Directive 93/13/EEC, and the Hong Kong Sale of Goods Ordinance (Cap. 26); (iv) AgencyClaw's indemnification obligations; or (v) breach of confidentiality.

You agree to indemnify and hold AgencyClaw harmless from claims arising out of (a) your use of the Service in violation of these Terms or applicable law, (b) claims by your customers regarding the data you brought into the Service, (c) claims by recipients of messages sent through the Service (including under TCPA, CAN-SPAM, PRC anti-spam regulations, or defamation/IP-infringement theories), and (d) account suspensions or bans imposed by third-party messaging platforms.

These Terms are governed by the laws of the Hong Kong Special Administrative Region. Any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force at the time. The seat of arbitration is Hong Kong. The number of arbitrators is one. The language of arbitration is English.

Either party may seek injunctive relief in any court of competent jurisdiction for IP-infringement or unauthorized-access claims. Class actions and consolidated proceedings are waived to the maximum extent permitted by applicable law; if such waiver is found unenforceable in a given jurisdiction, the dispute will proceed in court instead of arbitration in that jurisdiction.

We may update these Terms. Material changes will be communicated by email or in-product notice at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

For questions about these Terms:

legal@agencyclaw.com